Privacy Policy

Effective Date: April 9, 2026

Trevi Pools and Spas ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://calgarypoolsandspas.com ("Website"). We operate in compliance with the Personal Information Protection Act (Alberta) ("PIPA") and other applicable Canadian privacy laws. By using our Website, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and any other information you voluntarily provide through forms or communications with us.
• Usage Data: We automatically collect information about how you access and use the Website. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. For more details, see our Cookie Policy section below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve our Website and services
• To respond to your inquiries, requests, or customer service needs
• To send you information, updates, or marketing communications (you may opt out at any time)
• To understand and analyze usage trends and preferences
• To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website, conducting business, or providing services to you, such as website hosting, analytics, and marketing. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose disclosed to you and with your consent.

4. Data Security

We implement reasonable physical, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

Under applicable Canadian privacy laws, you have the right to access, correct, update, or delete your personal information in our possession, subject to certain legal exceptions. To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Cookie Policy

Cookies are small data files placed on your device when you visit our Website. We use cookies to:

• Remember your preferences and settings
• Understand how you use our Website
• Improve the performance and functionality of our Website
• Provide relevant content and advertising

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Website.

7. Third-Party Services

Our Website may use third-party services such as analytics providers (e.g., Google Analytics) to help us understand how our Website is used and to improve your experience. These third parties may set cookies or use other tracking technologies. We do not control the privacy practices of these third parties and encourage you to review their privacy policies.

Our Website may also contain links to external sites that are not operated by us. We are not responsible for the content or privacy practices of such sites.

8. Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We will take steps to delete such information as required by applicable law.

9. International Users

Our Website is intended for users in Canada. If you access the Website from outside Canada, your information may be transferred to, stored, and processed in Canada, where data protection and privacy laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a new effective date. Your continued use of the Website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Business Name: Trevi Pools and Spas
• Address: 6325 11 St SE, Calgary, AB T2H 2L6, Canada
• Email: [email protected]

We are committed to addressing your privacy concerns in a timely and transparent manner.