Privacy Policy

Effective Date: March 27, 2026

This Privacy Policy describes how Trevi Pools and Spas ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or interact with our website at https://calgarypoolsandspas.com ("Website"). We are committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with applicable privacy laws and regulations, including the Personal Information Protection Act (PIPA) of Alberta and, where applicable, other relevant privacy laws.

1. Information We Collect

We collect information to provide better services to our customers and to improve our Website. The types of information we collect include:

• Personal Information:
  • Name
  • Email address
  • Phone number
  • Mailing address
  • Any other information you voluntarily provide through forms, inquiries, or communications with us
• Usage Data:
  • IP address
  • Browser type and version
  • Pages visited on our Website
  • Date and time of visit
  • Referring website addresses
  • Other diagnostic data
• Cookies and Tracking Technologies:
  • We use cookies and similar tracking technologies to enhance your experience, analyze Website usage, and for advertising purposes. For more information, please see our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Website and services
• To respond to your inquiries, requests, or feedback
• To process transactions and send related information
• To improve our Website, services, and customer experience
• To send you updates, marketing communications, or promotional materials (you may opt out at any time)
• To monitor and analyze Website usage and trends
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations and enforce our policies

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you, such as web hosting, analytics, and email delivery. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to confidentiality obligations.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete personal information.
• Deletion: You have the right to request deletion of your personal information, subject to legal and contractual obligations.
• Withdrawal of Consent: Where we rely on your consent to process your information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before fulfilling your request.

6. Cookie Policy

Our Website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings; however, disabling cookies may affect the functionality of our Website.

By using our Website, you consent to our use of cookies in accordance with this Privacy Policy. For more details on how we use cookies, please refer to our separate Cookie Policy or contact us for more information.

7. Third-Party Services

We may use third-party services such as analytics providers (e.g., Google Analytics) to help us understand how visitors use our Website. These third parties may collect information about your use of the Website, including your IP address, through cookies and other tracking technologies. We encourage you to review the privacy policies of these third parties for more information about their data practices.

Our Website may also contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third-party sites.

8. Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Mailing Address: Southeast (SE) Calgary, Alberta, Canada

Trevi Pools and Spas is committed to protecting your privacy and ensuring the security of your personal information.